Complaints Policy

At Dr L’Art Clinic, we are committed to delivering safe, effective, and high-quality care. We welcome feedback from our patients as it helps us to continuously improve our services. All complaints are taken seriously and handled in a fair, transparent, and timely manner in line with professional standards.

How to Raise a Complaint

If you wish to make a complaint, this must be submitted in writing via email to: hello@drlart.co.uk

To allow us to process your complaint efficiently, please include:

1) Your full name

2) A clear and detailed description of your concern

Please ensure the subject line of your email is formatted as:

“Full Name – Complaint”

Complaint Handling Process

Upon receipt of your complaint, we will acknowledge it and begin an internal review. This may include reviewing clinical records, treatment details, and any relevant correspondence.

We aim to provide a full response within 2 weeks. However, where further investigation is required, this may take up to 6 weeks. In such cases, we will keep you informed of the progress.

Our Commitment

All complaints are treated confidentially and in accordance with data protection regulations

• Complaints will not affect your ongoing or future care

• We aim to resolve concerns in a professional, fair, and respectful manner

• Learnings from complaints are used to improve our services and patient experience